Privacy Policy

• Personal Information: Name, email address, phone number, billing/shipping address, and payment details provided at the time of booking.
• Event Information: Date, time, location, and details related to your booking.
• Media Content: Photos or videos captured during events, unless you opt out in writing before the event begins.
• Technical Information: Device/browser type, IP address, cookies, and limited website traffic logs if you visit our site.
• Transaction & Account Information: Items you purchase, booking history, preferences, and communications with us.

• Process bookings and payments.
• Communicate with you about your event and provide customer support.
• Fulfill orders, manage accounts, and deliver services.
• Improve our services, website, and operations.
• Share promotional photos/videos (unless you opt out).
• Send marketing or promotional updates (you may unsubscribe anytime).
• Comply with legal or regulatory obligations.

• Third-Party Services: Payments are processed securely through trusted providers (e.g., Shopify, Stripe, PayPal, Square). Xtreme Gaming Experience does not store or directly process full payment details.
• Shopify Hosting: Our store and booking system are powered by Shopify. Shopify may process data for analytics, fraud prevention, and advertising. Learn more in the Shopify Privacy Policy.
• Marketing & Advertising: We may share limited data with trusted partners to deliver relevant promotions.
• Legal Requirements: We may disclose information if required to comply with applicable laws, legal processes, or government requests.
• Business Transfers: In the event of a merger, sale, or reorganization, your data may be transferred as part of that transaction.

We do not sell, rent, or trade your personal information.

• We may capture photos and videos during events for promotional use (website, social media, print materials).
• You may opt out in writing before the event begins if you do not wish for media to be captured or used.

• Personal and booking information is retained only as long as necessary to provide services, comply with legal obligations, or resolve disputes.
• Media content may be stored indefinitely unless an opt-out request is submitted.

We use reasonable technical and organizational measures to protect your personal information. While we strive to safeguard your data, no system is completely secure. Customers provide information at their own risk.

• Our services are designed for family entertainment; however, only individuals 18 or older may make bookings.
• We do not knowingly collect personal information from children under 13. If such data is discovered, it will be deleted.

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request corrections to inaccurate information.
• Request deletion of your information (subject to legal and contractual obligations).
• Opt out of promotional communications at any time.
• Opt out of data sharing for targeted advertising (where applicable).

You may exercise these rights by contacting us (see Section 11).

Because our website is powered by Shopify, your information may be processed outside of your country (including the U.S. and Canada). Shopify uses recognized safeguards (such as Standard Contractual Clauses) to protect international transfers.

We may update this Privacy Policy from time to time. Updates will be posted with a revised effective date. Continued use of our services after updates indicates acceptance of the revised policy.