Terms & Conditions

• Company: Xtreme Gaming Experience, its employees, agents, and representatives.
• Customer / Host: The individual or organization booking the services, responsible for all participants.
• Participants / Guests: Anyone engaging in the gaming or entertainment activities.
• Gaming Truck: The mobile video game theater operated by XGE.
• Equipment: Consoles, TVs, controllers, décor, yard games, tents, and all property owned or supplied by XGE.
• Add-On Services: Optional items such as tents, yard games, or décor requested beyond the standard truck setup.
• Venue: The physical property, driveway, or location where services are provided.
• Event: The booking made by the Customer for gaming services on a specific date and time.
• Services: The entertainment, setup, and related offerings provided by XGE under these Terms.

• XGE provides a mobile video game theater with consoles, televisions, games, controllers, and related equipment.
• Setup and takedown of the truck and equipment are always included (and not counted toward event time).
• Add-On Services (yard games, tents, décor, etc.) may be included if requested at booking.
• XGE staff will operate and supervise gaming equipment, assist with setup, and provide basic instruction.
• Staff supervision is limited to equipment use. XGE does not provide childcare, discipline, or enforcement of parental rules.
• XGE may update or modify available games, consoles, or equipment at any time; specific game titles or online features are not guaranteed.
• Services do not include food, beverages, venue rental, childcare, or items not expressly listed.

• Deposit: A non-refundable deposit of $250 is required to secure your event date and time.
• Final Balance: Full payment is due no later than 7 days prior to the event.
• Failure to Pay: If the remaining balance is not paid on time, the booking will be canceled and the deposit forfeited.
• Reschedules: Deposits may be applied one (1) time only toward a rescheduled event if requested in accordance with these Terms. Additional reschedules require a new deposit.
• Minimum Duration: All events require a minimum of 2 hours.
• Accepted Payments: Cash, major credit/debit cards, PayPal, and other methods as specified.
• NSF/Returned Payments: Subject to a $35 fee.
• Refunds: Governed by the cancellation policy below.

• Event time begins and ends at the scheduled times, regardless of guest arrival.
• Late arrivals or delays caused by the customer do not extend event time.
• Overtime: If available, overtime will be billed at the current hourly rate and must be paid before it begins.
• Travel Fees: Travel within the service area is included. Events outside the area may incur additional fees disclosed prior to booking.

Customer Cancellations

• More than 14 days before the event: Refunds of all payments except the deposit.
• Within 14 days of the event: All payments are forfeited.

Rescheduling

• One-time reschedule permitted if requested at least 7 days in advance.
• Rescheduled event must occur within 6 months of the original date.

Company Cancellations

• XGE may reschedule or cancel an event due to extreme weather, unsafe conditions, equipment failure, or other unforeseen circumstances. Customers may reschedule or receive a full refund (including deposit).

Weather Policy

• Events may proceed in light rain if safe access and parking are available.
• Events may be paused, delayed, or rescheduled if severe weather (lightning, flooding, snow/ice, heavy rain) prevents safe operation.
• The Company determines when weather conditions are unsafe.
• Customers must provide an alternate safe location (e.g., covered parking, indoor setup) if available.

• A safe, legal parking space of approximately 60 feet is required.
• Parking must be on a flat, level surface free of obstructions (branches, wires, tight turns).
• Locations with steep grades, narrow driveways, or stairs cannot be accessed.
• Customers are responsible for ensuring the site is safe, hazard-free, and accessible.
• XGE provides a self-contained generator for standard events.
• If customer power is required, a dedicated 20-amp outlet within 100 feet must be available.
• If space, access, or power are inadequate, the Company may cancel without refund.

• An adult representative of the booking party must be present whenever minors participate.
• No food, drinks, smoking, vaping, alcohol, or drugs are allowed inside the gaming truck.
• Services may be refused or stopped if guests are intoxicated or unsafe.
• Damage caused by guests to equipment or property is the responsibility of the booking party.
• Children under 6 years old must be accompanied by an adult inside the truck.
• Aggressive, disruptive, or unsafe behavior may result in immediate termination without refund.
• Waiver Requirement: All participants (or their parent/guardian if under 18) must complete and sign a waiver prior to gaming.

• Games rated E (Everyone), T (Teen), and M (Mature) are available.
• The booking party/parent/guardian is responsible for approving which games are permitted.
• The Company is not responsible if minors play games above parental preference.
• Game selection and online features are not guaranteed at every event.
• All participants engage at their own risk.

• XGE is not liable for injuries, accidents, or property damage occurring during or after the event.
• The booking party assumes full responsibility and agrees to indemnify and hold harmless the Company against any claims or liabilities.
• Guests participate entirely at their own risk.

• The Company ensures all equipment is tested prior to events.
• If technical difficulties occur, staff will resolve them as quickly as possible.
• If part of the event is affected, a partial credit or refund may be issued at the Company’s discretion.
• A full refund is only given if the event cannot proceed at all.

• Severe or unsafe weather arises.
• Guests engage in unsafe, destructive, or intoxicated behavior.
• Adequate space, access, or power is not provided.
• Terms & Conditions are not complied with.

• The Company may capture photos/videos during events for promotional use.
• Customers may opt out by sending written notice via email prior to the event or informing the Game Coach before the event begins.

• Blackout Dates: Services are generally unavailable on major holidays unless otherwise arranged.
• Force Majeure: The Company is not liable for disruptions caused by natural disasters, government restrictions, pandemics, power outages, or circumstances beyond control.
• Privacy: Customer information is used solely for booking/communication. Payment data is processed securely and never sold or shared.
• Intellectual Property: All logos, branding, website content, and promotional materials remain the property of XGE. Unauthorized use is prohibited.
• Governing Law: These Terms are governed by the laws of the state in which the event occurs.

• Have read, understood, and agreed to these Terms & Conditions.
• Accept full responsibility for all guests during the event.
• Acknowledge the risks associated with gaming and motion activities.
• Approve all game ratings/content to be made available during the event.
• Understand that making a booking (deposit or payment) constitutes your legal acceptance of these Terms.